Holidog cares about your privacy. This policy explains what personal data we collect, how we use it, and the choices you have.
We only process data that is necessary to deliver our pet care marketplace and related services.
Holidog SAS, 54 rue de Paradis, 75010 Paris, France
Email: privacy@holidog.com
We collect personal data when you create an account, browse the platform, request a booking, or contact support.
Some information is optional, but certain details are required to deliver our services.
We use personal data to operate the marketplace, match pet owners with sitters, and improve our services.
We may also contact you about important account updates or policy changes.
We process data on the basis of performance of a contract, legitimate interests, compliance with legal obligations, or your consent.
We only share data when necessary to deliver the service or comply with the law.
Service providers are bound by contractual safeguards.
We implement technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
We keep personal data only as long as necessary to provide services or meet legal obligations.
Inactive accounts are routinely anonymised or deleted.
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your data.
You can exercise these rights by contacting us.
To exercise your rights, email privacy@holidog.com with your request.
We use cookies and similar technologies to operate the platform, remember preferences, and measure performance. You can manage cookie preferences in your browser settings.
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.
Our services are not intended for users under the age of 18. We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Data may be processed outside the European Economic Area. When this happens, we rely on standard contractual clauses or other safeguards to protect your information.
We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or through a notice on our platform.
Your continued use of the service after changes take effect constitutes acceptance of the updated policy.
If you have questions about this policy or how we handle personal data, contact privacy@holidog.com.